I’m not sure if any of you have had a bad customer service experience lately, but it seems like I’ve been a lightening rod for people who don’t care about me or my needs. Today was no exception. I was arguing on the phone with a customer service representative (CSR), and I became incensed over my rights as a customer. Have any of you had this type of experience or is it just me?
The CSR put me on hold, and I had a few moments to calm down. My first thought was, “What am I doing?” and the second thought was, “What kind of ambassador am I for Christ?”
I took a deep breath, and wondered what the CSR would think if she knew I was a Christian? That immediately humbled me. I’m supposed to be a representative for Jesus, an Ambassador to the world. And I’m having a meltdown because something didn’t go my way.
As a Christian, I’m supposed to exhibit love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness and self-control (Galatians 5:22-23). In my five-minute conversation with a stranger, I was anything but kind, gentle, and in control. Once again, I failed.
But then…I remembered who I am. (Remember the Week 30 blog?) God is using me to reach other people just like me. “So we are Christ’s ambassadors; God is making his appeal through us. We speak for Christ when we plead, “Come back to God!” (2 Corinthians 5:20)
I may have failed in my five minute conversation this afternoon, but God always gives us other opportunities to share his message. I’m not perfect, but the good news is that God doesn’t expect me to be perfect, just obedient. I think that’s good news for all of us.